About

FAQ

• Where is the store based?

  Everett, WA

• Do you accept orders placed outside of the US?

  Yes I do! Sadly shipping does cost more, but I lowball it as much as I can.

• How long will it take to receive my order?

  I'm just one person who is shipping these, but I try to get it out within a week or two. Then it should arrive to you (in the united states) within a week or so. Overseas is always a little longer but I try to send via tracking so we have some estimate.

• Can i put my pottery in the microwave?

  On the whole, microwaving liquids can be super dangerous, so please don't! Most of the cups can handle it but I suggest against it. ESPECIALLY NO if it has any gold or metal detailing. Will be marked on the listing as well.

• Can you make me something custom?

  Maybe! Send me an email at [email protected] and let me know what you're thinking! Custom orders take a couple months to complete and may or may not be doable depending on what clay and glazes I have in stock, but we can surely talk!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.